BEFORE YOU GIVE ANOTHER PENNY
TO GOOGLE OR FACEBOOK...
adopt a process of continual conversion optimisationand learn how to motivate more visitors to buy
CrazyEgg.com - One of 14 "Conversion Experts You Should Be Following"
UsabilityTool’s Hall of Fame - 32 "CRO Influencers That Rule Optimization"
One of the world’s "Top 25 Most Influential Conversion Rate Experts" by PPC Hero
Growth Funnel - "45 best CRO Experts to Skyrocket your website conversion"
leading Ecommerce Conversion Optimisation
for a few good direct to consumer brands
reduce acquisition costs ⬝ increase order value ⬝ grow repeat business
I create and run continual conversion optimisation strategies for a few good brands.
Brands ready to use data, technology and the human touch to learn how to make it easier to buy what they sell.
Ultimately, to drive profitability and reduce customer acquisition costs.
the optimisation process
gather relevant customer insight and feedback through highly focused post-purchase surveys
product page personalisation and event tracking
contextual list growth, a/b testing & timed promotion strategies
integrating smarter search functionality
optimising product-based, customer-centred email welcome sequences & onboarding
advancing product cross-sell & up-sell tactics that drive up average order value
actioning findings from user research and customer insights
using event tracked micro-conversions through Google Analytics to learn product page behaviour
integrating VOC (voice of customer) messaging & user generated content
emotive selling & product page copywriting
making more impactful use of product scarcity
continual process of a/b testing and data-driven learning
optimised cart abandonment campaigns based on customer behaviour, recency and value
Google Analytics & channel attribution reporting
easing the checkout process highlighting key persuasion messaging
advancing pricing & discounting strategies
“He is an e-commerce professional with a depth of expertise and is a pleasure to do business with. I would not hesitate in seeking his consulting services again on another project.”Mathew Wade - Head of Marketing - Gossard
LEADING THE CONVERSION OPTIMISATION PROCESS
customer-centred ⬝ data-informed ⬝ process-driven
The majority of our work together follows one of two common briefs:
'The traffic's good, we're concerned about escalating acquisition costs and low conversion rates''.
or
'The conversions are healthy, we know there's still room for improvement as we scale up and increase AOV''.
The route we take, client by client, is always different.
The vast majority of our work focuses upon three key aspects. The data, the technology and the human touch.
Typically, our work together takes place across:
CUSTOMER INSIGHT: Gathering key data to understand potential conversion roadblocks
MARKETING TECHNOLOGY: Deciding the most appropriate tech that will aid your conversion process
ACTIONABLE DATA: Making sure Google Analytics is providing the correct information to work with as you track the impact of store micro-conversions
REMOVING CONVERSION ROADBLOCKS: Actioning the quick wins
A/B TESTING PROCESS: Managing a continual process of testing across copy, imagery and prioritised across the shopping experience.
DRIVING LIST GROWTH: A/B testing messaging, timing and personalisation
REDUCING ABANDONED CARTS: Optimising automated flows using customer and product data to personalise messaging
IMPROVING PRODUCT PAGE LAYOUT: Giving people easy access to the information they need
COPYWRITING FOR CONVERSION: Building trust, removing anxiety and writing persuasive copy with absolute clarity
PERSONALISATION: Managing a process that delivers a truly personalised shopping experience based upon data and customer behaviour
EDUCATING VISITORS: Using Email sequences to empower customers
ESTABLISHING TRUST & EASING ANXIETY: Social proofing your website
EMAIL SEGMENTATION & FUNNEL AUTOMATIONS: Building, testing and optimising new flows using email and messenger to drive profitable sales
The list goes on. You get the picture.
When necessary, I can introduce trusted freelance developers, ecommerce copywriters, designers and data analysts to offer you a full CRO service to collaborate with your in-house team.
The work we have done together has seen our online business go from strength to strength driving more traffic to our website and yet reducing our cost per conversion.David Winstanley - Managing Director - PramWorld.co.uk
20+ years (I've stopped counting now...) learning what motivates people to buy
My time in the ecommerce marketing world has been split between roles as an employer, employee and consultant;
- My career in digital marketing began in 1997 as Head of Marketing for one of the UK's first pure eCommerce businesses. Back in the days pre-Google, pre-competition, pre-secure servers....
- For 4 years I was the European Marketing Director for the world's largest travel company working from my swanky office in Mayfair.
- Then I said 'to hell with it...' and launch my own retail startup which grew to £2m turnover in 3 years.
For the past 10 years I've dedicated my time to building my optimisation consultancy, Ecommerce Growth Co. Working on short and long term projects holding a high level of accountability to profitable revenue growth and website optimisation for online retailers and direct-to-consumer brands.
The focus has always been on how we motivate people to take the actions that help grow revenue. The win/win.
I've worked as a CRO specialist with over 200 ecommerce clients. Fulfilling a wide variety of roles in an ever widening variety of markets. My work takes place alongside retail companies, direct-to-consumer startups and established brands alike.
It's also what keeps you on your toes. It's what ensures you never stop learning in this ever changing digital sales environment.
For my clients I provide a wealth of ecommerce marketing experience dating back to 1996. The days before Google. Remember them?
"Working with Ian is probably the best thing that has happened to us in the last 6 years"Rivki Stoll - Ecommerce Manager - Private White V.C.
LET'S start selling more of your products through your store
Drive growth through a strategic approach to conversion optimisation. Drop me an email [email protected] so I can better understand your business and present ways we can work together. Of course, you can just ping over your details in the form below...
CrazyEgg.com... one of the "14 conversion experts you should be following"