your partner in ecommerce growth

helping you build your brand for the long haul

Ecommerce Consultant UK

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Quick intro....

  • 25 years in ecommerce as an employee, startup founder and consultant
  • Former European Marketing Director for the world's largest online travel company
  • Bootstrapped my own ecommerce business from 0 - £2m in 3 years
  • 13 years running Ecommerce Growth Co. as an independent ecommerce strategy consultant working with over 150+ brands in a wide variety of markets
  • Spoken at 20+ conferences around the world on the strategies that drive ecommerce growth

THE PROCESS OF ECOMMERCE GROWTH

DATA-FUELLED. CUSTOMER-CENTRED. TECHNOLOGY-DRIVEN.

All the conversations and thoughts you've had about website personalisation, making better use of today's technology, customer insight and use of data... improving the customer experience.

Plus the plans to a/b test and learn what really impacts and influences your customer's purchase decisions. All the ideas that haven't yet come to fruition.

My clients, a small group of established brands, hire me to advise on the marketing and operational efficiencies that deliver next stage growth. To help you deliver a feel good shopping experience for your customers before and after the sale.

1.) Direct to Consumer brands. Working directly with in-house marketing teams.  Brand owners that require senior level expertise to advise and deliver strategic guidance for their business. A business mentor as well as a trusted ecommerce expert. A partner to plan and execute upon a strategy that focuses on customer-centred business growth.

2.) Established retail brands and b2b organisations wary of rising acquisition costs and ecommerce technology advancements that require an honest, external review of current performance and a strategic roadmap to advance ecommerce operations.

This isn't top level strategy telling you to spend more to sell more. I'll dive into each aspect of your ecommerce activity to bring you a structured approach on how to increase customer acquisition and retention for your store.

You'll reduce costs where needed. You'll fund initiatives where justified. You'll invest in the right personalisation technology for your brand. Together we'll ensure you are taking full advantage of today's ecommerce technology & tools to deliver true customer centricity across your entire ecommerce operation.


UK Based Ecommerce Consultancy

IAN RHODES

ecommerce consultant


"Ian was a huge help in supporting us with developing a best-in-class set-up of ecommerce tools, helping us plan strategically for optimising the site, and making informed decisions to improve how we support our customers with the right services for their needs, through a simplified streamlined platform."
Elliot brooks - nature.com

create truly customer-centred marketing operations

the levers that fuel next stage growth for your business

Ecommerce technology recommendations

DATA INSIGHT


Work confidently backed by valid ecommerce data across your organisation. Use data to discover insights that help you make more informed marketing decisions.

Ecommerce Copywriting

PLATFORM & TECH


Don't be left behind using technology that works in isolation. Across your ecommerce organisation ensure data and learnings are flowing from marketing to customer services to operations.

Advice on customer loyalty and review platforms for ecommerce stores

CUSTOMER INSIGHTS


Systematise your feedback processes to deliver key insights from both new and returning customers. Build a truly customer-centric view of the entire shopping experience.

How to segment customers to help conversion for ecommerce store

PERSONALISATION


Using personalisation platforms that deliver product recommendations on your homepage and category pages based on customer insight and shopping behaviour


Product Page Optimisation

OPERATIONS


Improve efficiencies across the business to develop operations, get technology working for you and data flowing, hire effectively and ensure true customer-centricity


recommended ecommerce platforms - shopify, magento2, woocommerce, bigcommerce

OPTIMISATION


Enhancing marketing skills to help your team successfully manage and take ownership of your marketing strategy delivering the margin gains that fuel growth


best shopify apps for ecommerce

AUTOMATIONS


Creating and managing flows triggered by customer behaviour and personalised through customer insight. Start making better use of data to deliver the customer experience that drives ecommerce growth


grow ecommerce business internationally

COMMUNITY


You have the opportunity to deliver your customer the best shopping experience they've encountered. Now do your bit to reward loyalty, help build word-of-mouth and acknowledge the customers that fuel your growth.


best retargeting strategies for ecommerce stores

CHANNEL PERFORMANCE


Wary of escalating customer acquisition costs? I'll help diagnose CPA performance on a category and product-based review of data. You'll then push budget to channels that work to fuel profitable acquisition targets



"The work we have done together has seen our online business go from strength to strength driving more traffic to our website and yet reducing our cost per conversion. "
David Winstanley - Managing Director at Pramworld


"He is an e-commerce professional with a depth of expertise and is a pleasure to do business with. I would not hesitate in seeking his consulting services again on another project."
Mathew Wade - Head of Digital at Gossard

MY ECOMMERCE BACKGROUND

Building and growing Ecommerce Brands For 20 Years

Wearing the hats of employee, director, ecommerce business owner & consultant.

Finding my feet at a startup online magazine subscription retailer way back in 1996. When animated gifs first roamed the 'net and web browsers were at the version 1.0 stage.

4 years on, I moved on to Priceline.com taking the role of European Marketing Director. Learning sustainable growth at a market innovator who are now the world's largest travel company.

In 2004 I launched my own ecommerce business. From 0 to £2m. bootstrapped. Doing the things you've done. Balancing time and energy marketing my business and running my business.

For the past 12 years my time has been dedicated to my ecommerce consulting business. Working with management and in-house teams to lay the foundations for next stage ecommerce growth advising on operational efficiencies to help drive down acquisition costs and deliver your customer a better shopping experience.


"one of today’s leaders in Conversion Rate Optimization, people who don’t just talk the talk but put their theories to the test on a daily basis." - CrazyEgg
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YOUR QUESTIONS ANSWERED

how we work together

Clients are in-house ecommerce teams requiring senior level guidance and project management to take their ecommerce offering to the next level.

Businesses that value their customers. Know their customers. Businesses built on behalf of their customers. I have to believe in the products you're selling. Whether premium brands or innovative products. We have to share an understanding that there's a demand for what you sell.

I work alongside senior management to plan & in-house marketing teams to implement. You might also be transitioning from an outsourced agency who simply didn't perform and now you want to bring your marketing in-house?


BOOK YOUR INTRODUCTORY CALL

what are you looking to accomplish?