action the customer-led strategy, technology
and processes that deliver real ecommerce growth
ecommerce growth strategist to ambitious direct-to-consumer brands & retailers
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I'm sharing over 20 years of expertise learning what motivates people to shop and then shop again
Clients hire me to advise and help action the following areas to help achieve next stage ecommerce growth;
- implementing a truly customer-centred blended conversion & retention growth strategy
- understanding data and customer insight across the user journey
- auditing the existing post-purchase customer experience, channel performance and providing recommendations
- advising on customer retention technology and training in-house marketers to master their post-purchase marketing
IAN RHODES
ecommerce consultant
"When growth came the results were much greater than they would otherwise have been. I highly recommend working with Ian."
Neil McLaren - Founder at Vaping.com
data-informed · customer-centred · process-driven
All the conversations and thoughts you've had about website personalisation, making better use of technology, customer insight and analytics data... improving the customer experience.
Plus the plans to a/b test and learn what really impacts and influences your customer's purchase decisions. All the ideas that haven't yet come to fruition. My clients, a small group of ambitious brands, hire me to take ownership and drive the customer-led growth strategy forward. To help you build a better shopping experience for your customers before and after the sale.
1.) Growth hungry DTC startups. Working with ambitious founders and their in-house teams. Brand owners that require senior level expertise to lead optimisation and deliver strategic guidance for their young business. A business mentor as well as a trusted ecommerce expert. A trusted partner to plan and execute upon a strategy that focuses on customer-centred business growth.
2.) Established brands wary of rising acquisition costs that require an honest, external review of current performance and a technology roadmap to deliver next stage ecommerce growth. Somebody to take ownership of the optimisation strategy and work alongside senior management and in-house teams to evolve the selection and use of technology & the optimisation process.
Driving growth. This isn't top level strategy telling you to spend more and accumulate more. I'll dive into each aspect of your ecommerce activity to bring you a structured approach on how to increase customer acquisition and retention for your store. We'll reduce costs where needed. We'll fund initiatives where justified. We'll invest in the right technology for your brand. We'll ensure you are taking full advantage of today's ecommerce technology & tools to drive real business growth.
optimising your customer's experience
the levers that fuel profitable ecommerce growth
DATA INSIGHT
COPY
The most impactful route to growth is providing your site visitor with all the knowledge and proof they need to make a confident purchase. This is where our focus is placed throughout to drive conversion & retention
CUSTOMER INSIGHT
Collect with ease insight from your existing customers to identify and learn what motivates purchase and what truly matters. This fuels your work building an audience of ideal customers.
PERSONALISATION
Using personalisation platforms that deliver product recommendations on your homepage and category pages based on customer insight and shopping behaviour
CASE STORIES
Creating and optimising context-led landing pages that share customer insights and boost organic Google traffic and increase product conversion rate helping you sell more products more profitably
CUSTOMER REVIEWS
Customer voice is lifeblood for your brand. Learn how to ask the questions that deliver better reviews that give more visitors confidence to shop your brand.
POST PURCHASE EXPERIENCE
The emails you dispatch, the response to enquiries, the insights you learn and the unboxing experience you deliver. Key to retention success is your investment in the post-purchase experience
REWARDING LOYALTY
You have the opportunity to deliver your customer the best shopping experience they've encountered. Now do your bit to reward loyalty, help build word-of-mouth and acknowledge the customers that fuel your growth.
REPEAT PURCHASE
"The work we have done together has seen our online business go from strength to strength driving more traffic to our website and yet reducing our cost per conversion. "
David Winstanley - Managing Director at Pramworld
"He is an e-commerce professional with a depth of expertise and is a pleasure to do business with. I would not hesitate in seeking his consulting services again on another project."
Mathew Wade - Head of Digital at Gossard
MY ECOMMERCE BACKGROUND
Building and growing Ecommerce Brands For 20 YearsWearing the hats of employee, director, ecommerce business owner & consultant.
Finding my feet at a startup online magazine subscription retailer way back in 1996. When animated gifs first roamed the 'net and web browsers were at the version 1.0 stage.
4 years on, I moved on to Priceline.com taking the role of European Marketing Director. Learning sustainable growth at a market innovator who are now the world's largest travel company.
In 2004 I launched my own ecommerce business. From 0 to £2m. bootstrapped. Doing the things you've done. Balancing time and energy marketing my business and running my business.
For the past 10 years my time has been dedicated to my ecommerce consulting business. Working with founders and in-house teams to drive more revenues without increasing ad spend through the advanced implementation of technology-led personalisation strategies and continual optimisation. It makes scaling easier and more profitable.
"one of today’s leaders in Conversion Rate Optimization, people who don’t just talk the talk but put their theories to the test on a daily basis."
- CrazyEgg
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YOUR QUESTIONS ANSWERED
how we work togetherYou need a certain level of traffic and sales to run optimisation for your store.
Clients who see the greatest ROI on our work together are, typically, already turning over a minimum of £500k per year through their ecommerce store.
I do work with a select group of funded dtc early growth startups to help them set the foundations for growth.
Businesses that value their customers. Know their customers. Businesses built on behalf of their customers. I have to believe in the products you're selling. Whether premium brands or innovative products. We have to share an understanding that there's a demand for what you sell.
I work alongside senior management to plan & in-house marketing teams to implement. You might also be transitioning from an outsourced agency who simply didn't perform and now you want to bring your marketing in-house?